Yearly Archives: 2012

RS232 Serial, IR and IP Codes for discontinued HDanywhere products

RS232 Serial and IR Codes for HDanywhere – HKM42-UK, HKM42BTP,  HKM44-UK – HKHA414SW – HKHDA44P

The documents below contain the RS232 serial, IR codes and IP codes, where applicable, for our HDanywhere matrix range.

These control codes can be used to integrate our matrix devices with 3rd party remote controls and control systems where we don’t have existing drivers.

Models covered are HKM44-UK (both V1 and V2), HKHA414SW (V1, V2 and V3). Codes are broken down into separate documents, appropriately titled.

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Control Drivers for 8×8 Multiroom+ System – HKHA818SW

Control Drivers for 8×8 Multiroom+ System – HKHA818SW

We have ready-made control system drivers available for the 8×8 Multiroom+ System (Singlewire HDBaseT) for the major control systems used in the UK.

Each download package also includes support for the 4×4 Mutliroom+ Singlewire (HKHA414SW, V1, V2 and V3), 4×4 Multiroom+ POE (HKHDA44P)  and the 4×4 HDMI Matrix (HKM44-UK, both V1 and V2).

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Control Drivers for 4×4 HDMI Matrix + IR Passback – HKM44-UK

Control Drivers for 4×4 HDMI Matrix + IR Passback – HKM44-UK

We have ready-made control system drivers available for the 4×4 HDMI Matrix + IR Passback – HKM44-UK (both V1 and V2) for the major control systems used in the UK.

Each download package for Control4, AMX, Crestron and RTI also includes support for the 4×4 Mutliroom+ Singlewire (HKHA414SW, v1, V2 and V3), 4×4 Multiroom+ POE (HKHDA44P) and the Multiroom+ 8×8 System (HKHA818SW).

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Control Drivers for 4×4 Multiroom+ System – HKHA414SW

Control Drivers for 4×4 Multiroom+ System – HKHA414SW

We have ready-made control system drivers available for the 4×4 Multiroom+ System (Singlewire HDBaseT, V1, V2 and V3) for the major control systems used in the UK. V1 and V2 drivers are based on RS232 serial connections and V3 drivers are IP or RS232 connections.

Each download package for Control4, AMX, Crestron, Netstream and RTI also includes support for the 4×4 HDMI Matrix (HKM44-UK, both V1 and V2), 4×4 Multiroom+ POE (HKHDA44P) and the Multiroom+ 8×8 System (HKHA818SW).

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Troubleshooting: Green screen

Important:
In most cases, if you are experiencing green screen on your display then this is often down to the HDMI cable in between. A quick way to test to see if this is the case is to replace your existing HDMI cable with our range of 4K or 8K HDMI cables. If that doesn’t work, move your HDMI source to another display in your property (use a different HDMI cable), connect it up and observe to see if the same behaviour follows the box. This will help you determine if the issue is the cable or the HDMI source.

The article below describes how to troubleshoot a green screen when using a HDANYWHERE product, if you are having green screen issues and you do not own a HDA product then we recommend you buy our 4K or 8K HDMI cables and give that a go first – they come with free shipping!

Symptom:

There is no picture or maybe a green screen following standby or when switching between source devices via a matrix. Most often this problem occurs once the TV goes to standby, and when brought out of standby to an ‘on’ state, it will not handshake properly and green screen instead of video appears.

Green screen flashes generally indicate a HDCP (Digital Content Protection) handshaking issue, or a HDMI hot plug detect issue between that particular source device and display.

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Sky HD Freezes / Locks Up / Powers Off / Non-responsive

Sky HD and Sky+HD boxes freezing, locking up, powering themselves off etc are not uncommon. A quick google search will reveal just how many people suffer from this occurrence.

Their connection to other devices is in most cases not the cause of the Sky box fault.

In order to resolve this issue, HD Connectivity’s experience is that a full Sky system reset is the best medicine. Instructions on how to do this can be found here: Sky box full system reset

HDBaseT Wiring Guidance

HDanywhere video distribution systems require a single network cable to be run from each HDTV location, back to a central point. Some single wire systems use HDBaseT technology to transmit over 1 x Cat5e/6/7 cable up to a 100 / 328 ft metre distance.

This article is designed to give you a good overview of the standard of wiring needed for a HDBaseT system. For a detailed, official set of guidelines issued by HDBaseT click here.

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IR Passback: The Basics

Definition

When you push a button on one of your remote controls at home, a short burst of infrared light is emitted from it (normally from the top at the front of the remote). This short burst of light contains information about the button you have pushed. When this light reaches your source device (sky box, Apple TV etc) it is interpreted and the function of the button you have pushed (stop, play, pause etc) will be performed.

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HKIRKIT-UK: IR over HDMI Injector Kit setup guide

ir-magic-eye-1

IR over HDMI Injector Kit setup guide

1. Install the HDMI IR dongle between the HDMI input on the TV and your HDMI cable. Ensure that the switch is set to “IR”. Plug the IR Receiver (see ‘Pack Contents – 2.’) into the stereo jack input on the dongle (labelled RX).
2. Position the IR Receiver ( see ‘Pack Contents – 2.’) with clear line-of-sight to the remote.
3. Install the HDMI IR dongle betwen the HDMI input on the source and the HDMI cable, similarly to point 1. Again, ensuring that the switch is set to “IR”.
4. Plug the IR Transmitter (see ‘Pack Contents – 1.’) into the stereo jack input on the dongle (labelled RX on the dongle).
5. Position the IR transmitter ( see ‘Pack Contents – 1.’) with clear line-of-sight to the remote receiver on the source.e.

Pack Contents

1. IR Transmitter
2. IR Receiver
3. IR Dongle (both labled RX)

ir-magic-eye-2

You can download this information by clicking here

Troubleshooting: Multiroom+ System IR

Troubleshooting Approach

When attempting to troubleshoot any issue, we need to isolate where the root cause of the fault could lie by a logical process of elimination.

At the start of a troubleshooting process, never rule out anything as not a potential cause of the problem. Every aspect of the installation should be considered as a potential suspect. Each component of the installation should be ruled out one-by-one and only then eliminated from the troubleshooting process as the potential problem.

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