| Error Code |
Description |
| 1001 |
Corrupt Service Card – Replace the SDCard or format and re-create |
| 1002 |
Insert valid SDCard – No card detected or installed in the unit |
| 1003 |
Write Protect Mode – SDCard is in write protect mode |
| 1004 |
System Failure – MatrixOS is missing from the system and needs to be installed – i.e. rebuild the SDCard |
| 1005 |
Insert Service Card – Insert an SDCard with a valid matrix OS firmware image |
| 1006 |
Update failed – No firmware image found |
| 1007 |
Update failed – Firmware image is corrupt or invalid |
| 1008 |
Update failed – Firmware image is too large for the system. |
| 1009 |
Remove service card – A bulk update card is installed and the update is complete, ready for a normal service card. |
| 1010 |
Onscreen message varies – The unit update has failed and will be showing where internally in the unit it has failed. |
| 1011 |
Update failed writing to flash. A critical error and process was stopped |
| 1012 |
Communication Fault – The system cannot bring up internal communication bus and is unable to proceed |
| 1013 |
Module Fault – Comes with specified module number |
| 1014 |
System Fault – An internal IC has failed, indicated by the extended error code |
| 1015 |
Input hotplug fault. Unable to enable the hot plug 5V voltage for one or more input modules |
| 1016 |
EDID Setup Fault – The system cannot bring up the EDID mixing routines |
| 1017 |
Communication fault – The system cannot bring up the 5V I2C communication line |
| 1018 |
IR Mux fault – The system cannot bring up the IR Mux subsystem |
| 1019 |
IR Capture fault – The system cannot bring up the IR capture subsystem |
| 1020 |
Local Network Failure – Unable to ping the local gateway |
| 1021 |
Remote Net Failure – Unable to ping DNS servers |
| 1022 |
Module Power Fault – The system reports that one of the voltages used to power modules is not functioning correctly |
| 1023 |
Network HW Fault – The network hardware has a hardware fault |
| 1024 |
Network HW Fault – EDID Read Failure – the system has failed to read the EDID from a connected device |
| 1025 |
Network HW Fault – Filesystem Fault – The system has an issue reading from the SDCard |
| 1026 |
Network HW Fault – Invalid update URL – The custom URL for retrieving updates is not valid |
| 1027 |
Network HW Fault – Discovery failure – the system has failed to enable its auto discovery feature (SDDP) |
| 1028 |
Network HW Fault – Invalid Aux MCU – the Component fitted is incorrect |
| 1029 |
Update failed – This version is too old for this part |
| 1030 |
Invalid Module – A module is inserted in the wrong port |