Unable to get HDR through MHUB or XTND to TV / Projector
If your MHUB is marked with “TPC” then it is capable of passing a HDR picture to your display. There are a number of reasons why HDR may not be fed through your HDA device. This support post aims to troubleshoot the most common reasons and how to resolve them.
Important: there are different versions of HDR, make sure your display supports the format your source is outputting!
There are multiple variants of HDR such as HLG, HDR10+ and Dolby Vision, please ensure your display supports the relevant HDR technology.
When connecting your HDR enabled source and display to a HDA system you may need to adjust some settings to get it to work.
- First, disconnect the source and connect it directly to your display. Do you get HDR?
- Ensure you are using High Speed HDMI Cables, this is important as long HDMI cables (over 5m) unless Active or Fibre will not work.
- Was you HDA device manufactured before 2019? Does it have TPC markings or 18G/18Gbps on it anywhere? If it doesn’t then there is a good chance that your HDA device does not support HDR as it was made before the specification was finalised.
- Does your HDA device support scaling? If so please ensure it is set to bypass.
- Copy or set a custom EDID directly from your display. This post explains how to copy EDID directly from your display.