If you have been advised to ‘hard reset’ your HDanywhere device back to it’s factory condition, please perform the following.

A hard reset will clear any corrupted DDC, EDID or HDCP data on the device’s NVRAM memory and re-initiate the handshaking process with all the connected devices.

Firstly we need to ensure that any manufacturer HDMI CEC link protocols are switched to “off”.

Trade names for CEC are Anynet+ (Samsung); Aquos Link (Sharp); BRAVIA Link and BRAVIA Sync (Sony); HDMI-CEC (Hitachi); E-link (AOC); Kuro Link (Pioneer); CE-Link and Regza Link (Toshiba); RIHD (Remote Interactive over HDMI) (Onkyo); RuncoLink (Runco International); SimpLink (LG); HDAVI Control, EZ-Sync, VIERA Link (Panasonic); EasyLink (Philips); and NetCommand for HDMI (Mitsubishi)

To perform the hard reset:

Power down every device in the set-up – that’s all sources, all displays and the device itself. Leave off at the mains for 10 to 15 minutes.

Now switch all connected display devices on and select the HDMI channel on those displays.

Power the device back on at the mains.

Now one by one, power on the source devices, starting with input 1, input 2 and so on. If you are using a cable/satellite receiver such as Virgin or Sky+HD, please ensure that this is connected to input 1, not input 2. Please note that Sky HD boxes take around two minutes to fully reboot.

After a few seconds everything should have synced and shaken hands correctly and normal operation should resume.

If the problem still persists, Contact Customer Services. for further troubleshooting advice.