Error Message: ‘The application has failed to start because its side-by-side configuration is incorrect’


When I try to install the software, I receive this warning:

“The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail.”

This issue is typically caused by a conflict between the program and one or more of the files in the C++ runtime libraries. These libraries are part of the Windows operating system and are used, and potentially updated, by installing or updating several Microsoft or other third party products.

If you are experiencing this error when launching or installing the program, and if the program repair option does not resolve the issue, the most effective method to correct this error is to uninstall and reinstall any Microsoft Visual C++ installations currently available on your computer before proceeding with the installation.

To uninstall all current Microsoft Visual C++ installations

Open the Control Panel and locate the list of programs.

Windows 8/10
From within the Start screen, type “Control Panel” and click on the Control Panel search result when it appears.
Select Programs and Features.

Windows 7/Vista
Click Start> Control Panel
If viewing categories, click Programs> Uninstall a Program
If viewing icons, click Programs and Features

Windows XP
Select Start> Control Panel> Add or Remove Programs

Scroll down to locate the Microsoft Visual C++ entries.

Select each one, starting from the top entry, and choose Uninstall.

Do this for each entry, until there are no more Microsoft Visual C++ entries listed.

To reinstall new Microsoft Visual C++ packages follow the instructions on this page –

Microsoft Vistual C++

Once every package has been downloaded and installed, restart Windows.

Finally, launch the program. If the error message persists after following all of these instructions, then please contact HDanywhere technical support on 01684 576348