Troubleshooting: HDMI to Component Converter

No video/audio being outputted First troubleshooting question is: Are you using the converter with the source device’s HDMI video output set to 1080i, not 1080p? The digital to analogue processor (DAC) cannot accomodate a 1080p input signal. The component converter is 1080i pass-through conversion to component video device – it cannot actively reconfigure a 1080p […]

Modular Error Codes (4×4 and 8×8)

Error Code Description 1001 Corrupt Service Card – Replace the SDCard or format and re-create 1002 Insert valid SDCard – No card detected or installed in the unit 1003 Write Protect Mode – SDCard is in write protect mode 1004 System Failure – MatrixOS is missing from the system and needs to be installed – […]

Support for Discontinued Products

Matrices Extenders Converters Splitters App Matrices mHub 4K II (4×4) Product code: MHUB4K44 Access support for this product mHub 4K II (8×8) Product code: MHUB4K88 Access support for this product mHub 2K II (4×4) Product code: MHUB2K44 Access support for this product mHub 2K II PoE (4×4) Product code: 3.52.636 Access support for this product […]

HDMI 2.0 – key features of the new specification.

HDMI 2.0 was unveiled to the world at IFA Berlin in September.  Following this, Aussie company Kordz, stocked in the UK by HD Connectivity, became the first approved HDMI 2.0 Adopter in the world, outside of the HDMI Forum, and is the only HDMI 2.0 Adopter in Australia.  Founder David Meyer lifts the lid on […]

Using a multi-channel 5.1 / 7.1 amplifier receiver AVR with a matrix

Using multichannel 5.1 / 7.1 amps AVR with matrix systems Essential Knowledge To understand how multichannel (5.1 / 7.1 etc) audio/sound is routed via a HDMI or HDBaseT matrix system, it is important to firstly acknowledge that all HDMI source devices (Blu-ray players, set-top-boxes, media servers, PCs etc) can only output a single audio format […]

Troubleshooting: Multiroom+ System IR

Troubleshooting Approach When attempting to troubleshoot any issue, we need to isolate where the root cause of the fault could lie by a logical process of elimination. At the start of a troubleshooting process, never rule out anything as not a potential cause of the problem. Every aspect of the installation should be considered as […]